CRM & Operations Software for Electricity Providers

The case study outlines the development of an electricity CRM software for Symbio Energy, enhancing operational efficiency in electricity distribution. It automated billing, improved data management, and increased efficiency by 34%, streamlining operations and improving compliance.

CRM & Operations Software for Electricity Providers
Industry-Type
Industry

Electronics

Industry-Type
Devs on Team

2

App Type
App Type

Enterprise

Methodology Used
Methodology

Agile Scrum

Platform
Platform

Web Application

Client Country:
India

India

Tech Used
Technologies Used:

React JS, .NET Core, MySQL

Client Intro

Symbio Energy, based in the UK, approached us with a need for a robust CRM and Operations Software. Specializing in the Electricity Distribution Service, they required a solution to manage complex data flows and automate their billing processes.

Client Intro

Transforming Project Management : Challenges, Solutions, and Achievements


Challenges Client Faced

Challenges Client Faced -

  • The need for manual monitoring and action on dataflow files dumped in specific directories.

  • Complex billing processes reliant on large-scale dataflow readings from meters and solar panels.

  • Requirement for experienced staff to accurately generate customer bills.

  • Inefficiencies in response times due to manual system interventions.

  • Non-compliance risks due to delayed reporting.

  • Absence of historical data analysis for fleet condition assessment.

  • Overall operational inefficiency impacting business standards.

What we did to fix it -

  • Developed a monitor program engine to automatically scan and categorize dataflow files.

  • Integrated the monitor engine with the Operations Software for seamless data updates.

  • Automated the response mechanism for sending dataflow files to relevant stakeholders.

  • Enabled monthly automatic generation of customer bills considering various billing scenarios.

  • Employed Agile Methodology with Scrum for the project development.

  • Followed a test-driven approach to ensure reliability and accuracy.

  • Streamlined data processing to improve operational efficiency.

What we did to fix it

What we Achieved



 Significantly improved the response time

Significantly improved the response time of the operations department.

Enhanced the company's compliance and reporting standards.

Enhanced the company's compliance and reporting standards.

 Achieved considerable cost savings

Achieved considerable cost savings by reducing the need for experienced staff.

 Increased overall efficiency

Increased the overall efficiency of the company by 34%.

Streamlined billing processes

Streamlined billing processes, reducing errors and delays.

More reliable and transparent

Fostered a more reliable and transparent data handling system.

Improved the company’s reputation and reliability

Improved the company’s reputation and reliability in the eyes of authorities and stakeholders.

Key Features we Delivered


Dataflow File Monitor and Categorization Engine

Dataflow File Monitor and Categorization Engine

Automated Billing System

Automated Billing System

Stakeholder Response Automation

Stakeholder Response Automation

Comprehensive Data Consolidation Tool

Comprehensive Data Consolidation Tool

Agile Project Management Framework

Agile Project Management Framework

Test-Driven Development Approach

Test-Driven Development Approach

Efficiency and Compliance Reporting Tools

Efficiency and Compliance Reporting Tools

Project Result


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