Online Food Ordering and Delivery System

The case study discusses a food delivery app created for 91 Restaurant, aimed at improving customer engagement and addressing challenges with profit sharing and hygiene standards. The solution led to enhanced customer loyalty and increased profitability.

Online Food Delivery App


Devs on Team


App Type
App Type

Start Up

Methodology Used

Agile Scrum


Mobile Application,
Web Application

Client Country:

South Africa

Tech Used
Technologies Used:

React Native, React JS, .NET Core, MySQL, AWS

Client Intro

91 Restaurant, a player in the food industry, sought a solution to enhance their online presence and profitability. They aimed to establish a direct connection with their customers through a dedicated platform on Android and Web.

Client Intro

Transforming Project Management : Challenges, Solutions, and Achievements

Challenges Client Faced

Challenges Client Faced -

  • Sharing significant profits with aggregator platforms for food ordering and delivery.

  • Lack of control over delivery executives appointed by aggregators, raising concerns about hygiene practices.

  • Reliance on aggregator platforms overshadowed the restaurant's own brand building.

  • Inability to directly offer customized deals and loyalty points to customers.

  • Challenges in implementing systematic hygiene processes during the COVID-19 pandemic.

  • Difficulty in offering personalized customer experiences and building long-term customer relationships.

What we did to fix it -

  • Developed a dedicated Food Delivery App for 91 Restaurants, providing complete control over the ordering and delivery process.

  • Enabled the restaurant to implement its hygiene standards for pick-up and delivery.

  • Designed the app to directly contribute to the restaurant's brand building.

  • Created functionalities for the restaurant to offer personalized offers and loyalty points.

  • Utilized Agile Methodology with Scrum for flexible and efficient app development.

  • Implemented a test-driven development approach to ensure reliability and performance.

What we did to fix it

What we Achieved


Increased frequency of recurring orders from customers through loyalty points and discounts.


Enhanced brand recognition, positioning 91 Restaurant's brand at the forefront.


Enabled the restaurant to make a greater profit margin by eliminating third-party sharing.


It has streamlined the food ordering process for both the restaurant and its customers.


Facilitated direct communication and offers to customers, enhancing customer satisfaction.


Improved hygiene and safety standards in food delivery, which were important during the pandemic.


Significantly grew business revenue by improving the user experience.

Key Features we Delivered

In-app Search Options

In-app Search Options

Easy Ordering and Real-time Order Tracking

Easy Ordering and Real-time Order Tracking

Push Notifications

Push Notifications

Simple Account Creation

Simple Account Creation

Offers & Discounts

Offers & Discounts

Admin Dashboard

Admin Dashboard

Project Result

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