Business Process Outsourcing Company

Has an all-inclusive suite of Business Process Outsourcing services in its portfolio. We provide great versatility and enable the Clients to focus on key business proficiencies by offering our Business Process Outsourcing Services. For over a decade, we have completed hundreds of projects from reputed clients. We are currently sharing certain Data Processing projects with private and public organizations in India.

SERVICES

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Business Process Outsourcing Services

Our Expert team focuses more on Optimization of the existing system implemented at the Client’s company to ensure enriched output and profitability. We support service abilities include the accuracy of change so that clients have the flexibility, adaptability, and assistance to manage business changes efficiently. Our BPO services help the clients to save on cost and time and ensure hassle-free execution of the business processes.

Our Excellence and Services


Operational excellence and exceedingly powerful client relationship management are keys to our methodologies.


Our support service abilities include the accuracy of change so that clients have the flexibility, adaptability, and assistance to manage business changes efficiently.


Our procedures are always aligned with the client’s priorities and expectations.


Our services help the client save on cost and time and ensures hassle-free execution of the business processes.


Our BPO services follow a protocol to always deliver high quality, flawless solutions.


Rigorous Testing and Quality Assurance protocols are followed for all projects big or small ensuring high standards.


We focus more on Optimization of the existing system implemented at the Clients company to ensure enriched output and profitability.

METHODOLOGY

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Our BPO Services Methodology

We, at Softlabs Group, work in collaboration with clients to deliberately plan and design a result-oriented business process outsourcing methodology. Our technique:

  • 1. Collaborate

    Engage precisely with clients to map their expectancies and design a powerful process model.

  • 2. Architect

    Establishment of program blueprint, while determining and measuring possible risks and mitigants at every stage. An optimum solution, recruitment plan, and other similar mission-critical plans are clearly outlined.

  • 3. Checkpoint 1

    Intended results of the 'Collaborate' and 'Architect' phases are reviewed collectively by Softlabs' team of experts and the client to make sure plan blueprint is in line with the business objective and process transparency.

  • 4. Organize

    Main focus on the infrastructure and resource readiness for information transfer and following operations. This stage also involves finalization of the training process.

  • 5. Learn

    In this stage, process knowledge is persistently rendered to the team, thus ensuring each team member is trained attentively. Plus, service levels metrics are accomplished and regulatory consent is agreed upon as well as executed during this stage.

  • 6. Checkpoint 2

    This evaluation process mainly focuses on infrastructure and resource readiness before going live.

  • 7. Implement

    After the process goes live, the focus is to make sure that the process is going on without any difficulty, and loopholes related to the process are promptly detected and resolved.

  • 8. Checkpoint 3

    After the first 4 to 6 weeks (or as decided) of process delivery, thorough process evaluation is conducted to check the current status and progress of the live process and is handed over to the Operations team.

WHY SOFTLABS GROUP

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Transparent & Efficient Processes

Leading enterprises, startups, and agencies rely on our custom Software development services as we stay true to ourselves while delivering best results for them.

Build Integrity & Transparency

Build Integrity & Transparency

We believe in building trust and 100% transparency with our clients.


Deliver Perfect Solution

Deliver Perfect Solution

We focus on building the right product that resolves user’s challenges.


Practice Agility

Practice Agility

We meet our clients' ever-changing needs with our agile approach.


Compel Innovation

Compel Innovation

We focused on delivering client-centric innovation and value to your business.

HIRING MODELS

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Customized To Meet Diverse Needs Of Our Clients

Softlabs Group offers BPO services to help you accomplish your next project with less stress and less cost. We offer the flexibility to select the most suitable hiring model for all our clients.



Dedicated Team

Dedicated Team

If you represent an organization with a challenge that wants dedicated attention, ask about dedicated teams. It’s a pay-as-you-go monthly continuing contract.

check   No hidden costs
check   Monthly Billing
check   Fixed hours of part & full time
check   Pay Only for Significant Work
Controlled Agile

Controlled Agile

The controlled agile engagement model fit best for those who have a restricted budget & still wants some flexibility in the project tasks.


check   No hidden costs
check   Agile Team
check   Optimum flexibility
check   Complete control over budget
Time & Material

Time & Material

If you represent an organization with endless projects requirements & need ongoing work, ask about hourly. It’s a pay-as-you-go hour wise continuing contract.

check   No hidden costs
check   Monthly billing
check   Requirement based working hours

CASE STUDY

Solving Critical Challenges For Our Clients

As one of the top IT outsourcing companies, we offer 360° software development services that transform our client's vision into actionable software solutions to accelerate their businesses growth.

CLIENTS

Trusted By 2000+ Customers Since 2003

We have clients globally including USA, Canada, UK, Sweden, Portugal, Kenya, Zambia, South Africa, Israel, South Korea, Australia and retained 90% of them.

Trusted By 2000+ Customers Since 2003

We have clients globally including USA, Canada, UK, Sweden, Portugal, Kenya, Zambia, South Africa, Israel, South Korea, Australia and retained 90% of them.

TESTIMONIALS

We’re Passionately Committed To Helping Our Clients

FREQUENTLY ASKED QUESTION

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Everything about Custom Software Development


Business Process Outsourcing is the allotment of one or more business processes to a third party service provider who acquires, governs and manages the selected processes based on well-defined and quantitative performance metrics.

Business Process Outsourcing (BPO) takes more of the workload off your hands. BPO turns specific processes over to a specialized outsourcing company.

  • A shortage in expert-labor in some segments of the business process
  • An economical availability of workforce without compromising on the service quality
  • More possibility to focus on the other essential business outsourcing processes
  • Helps you enhance your overall business operations and process

Outsourcing is perfect for representative tasks that would otherwise take up lots of employee time. These include collecting and entering data, checking spreadsheets for errors, generating purchase orders, double-checking expense reports, and filing paperwork.

Outsourcing does indeed give more people access to sensitive company data. That’s why it’s so important to choose a reliable, trustworthy supplier to work with. When properly managed, automation and outsourcing can help you increase security.

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