Softlabs Group has an all-embracing series of B.P.O. services in its portfolio. We provide great versatility and enable the Clients to focus on key business proficiencies by offering our Business Process Outsourcing Services. For over a decade, we have successfully completed hundreds of projects from reputed clients. We are currently sharing certain Data Processing projects with private and public organizations in India.
The Group is now looking for International enterprises with a vision of expanding its business globally.
Business Process Outsourcing is the allotment of one or more business processes to a third party service provider who acquires, governs and manages the selected processes based on well-defined and quantitative performance metrics.
We, at Softlabs Group, work in collaboration with clients to deliberately plan and design a result-oriented business process outsourcing methodology. Our technique:
Engage precisely with clients to map their expectancies and design a powerful process model.
Establishment of program blueprint, while determining and measuring possible risks and mitigants at every stage. An optimum solution, recruitment plan, and other similar mission-critical plans are clearly outlined.
Intended results of the 'Collaborate' and 'Architect' phases are reviewed collectively by Softlabs' team of experts and the client to make sure plan blueprint is in line with the business objective and process transparency.
Main focus on the infrastructure and resource readiness for information transfer and following operations. This stage also involves finalization of the training process.
In this stage, process knowledge is persistently rendered to the team, thus ensuring each team member is trained attentively. Plus, service levels metrics are accomplished and regulatory consent is agreed upon as well as executed during this stage.
This evaluation process mainly focuses on infrastructure and resource readiness before going live.
After the process goes live, the focus is to make sure that the process is going on without any difficulty, and loopholes related to the process are promptly detected and resolved.
After the first 4 to 6 weeks (or as decided) of process delivery, thorough process evaluation is conducted to check the current status and progress of the live process and is handed over to the Operations team.