Your Global Capability Center, built and run for you

No, and this distinction matters when you are presenting internally. With outsourcing, the vendor owns the process and the people. With Softlabs' GCC as a Service, the talent is your headcount, the intellectual property is yours and the centre runs under your brand and values. Think of it as hiring an experienced India operations team who bring their own infrastructure. Everything they build belongs to you, not them.

On our Managed GCC model, your first team is typically live within 55 to 75 days while entity, office procurement and compliance work runs in parallel. A fully operational centre with legal registration, office space secured and fitted, and an initial talent cohort is typically running within 115 to 150 days. Industry benchmarks place standard GCC setup at 6 to 12 months according to eSparkBiz's 2026 GCC Cost Guide. We consistently get clients to the faster end of that.

In the BOT model Softlabs builds your GCC, runs it for a period we agree on upfront (typically 15 to 45 months), then hands full ownership to your organisation through a structured transfer process. It is the right choice if you want to enter India with minimum risk. By the time of handover you will have a proven operating model, a leadership team in place and real institutional knowledge of running a GCC in India rather than having to build all of that yourself from scratch.

Yes, fully. A captive GCC requires an Indian legal entity, most commonly a Private Limited Company. Softlabs manages the complete registration process, FEMA and RBI compliance, transfer pricing setup and ongoing statutory filings. We also handle office space identification, lease negotiation and fit-out so your team walks into a ready workspace. In the early stages we can also employ your GCC team under our own payroll via an Employer of Record arrangement while your entity is being incorporated. That way your team starts working on day one with no gap.

Softlabs works across all the major GCC cities including Bengaluru, Hyderabad, Pune, Mumbai, NCR and Chennai, as well as Tier II cities like Ahmedabad, Kochi, Coimbatore, Lucknow and Nagpur. Bengaluru accounts for roughly one in three of all new GCCs according to Zinnov-nasscom's Landscape Report. That said, city selection is part of our discovery phase. We help you choose based on the talent profile you need, the function you are building and what you are willing to spend.

There is no hard minimum. We have helped companies start with pods of 8 to 12 people and grow from there. Starting small and scaling once the model is working is often the smarter approach. You validate operations before committing to large headcounts. Our GCC as a Service model is designed exactly for this kind of phased expansion, with clear milestones built into the plan from day one.

Most GCC advisors stop at entity registration and HR setup. They have no real technology delivery capability. Softlabs is different because software and AI are what we do every day. We embed the AI tools, build the engineering culture and put developer infrastructure in place from the start. Your teams work with modern tooling from day one. With 83% of GCCs scaling GenAI and 58% investing in Agentic AI according to EY's Pulse Survey 2025, a centre built without an AI foundation is already starting from behind.